Returns/Exchanges & Refunds

KLOSAT'S RETURN & EXCHANGE POLICY

Sometimes things don’t work out. We’ve kept our return & exchange process simple here’s everything you need to know.

🖐️ 5-Day Return & Exchange Window

  1. Return or exchange requests must be raised within 5 days of delivery.
  2. A flat ₹100 fee applies to every return or exchange request.
  3. You can also self-ship the product to us at your own cost.

📦 Eligibility

Products must be:

  1. Unused, unworn and unwashed
  2. In original condition with tags attached
  3. Returned with original packaging, wherever applicable
  4. Free from stains, odour, makeup marks, damage or alterations

Products failing our quality check may be rejected and returned to the customer, with applicable shipping charges payable by the customer.

🚚 Return & Exchange Process

  1. Raise a request through our Return Center within 5 days.
  2. Choose self-shipping or our pickup service for ₹100.
  3. Once we receive and inspect the product, your return/exchange will be processed.
  4. Exchanges are subject to availability. Any price difference will be adjusted accordingly.

💸 Refunds

  1. Refunds are processed only after the returned product passes inspection.
  2. Approved refunds are issued within 7–10 business days.
  3. COD refunds are made via bank transfer/UPI.
  4. The ₹100 return fee is non-refundable.
  5. Shipping/convenience charges, where applicable, are non-refundable.

❌ Non-Returnable / Non-Exchangeable

Returns and exchanges are not accepted for:

  1. Worn, washed, damaged, altered or used products
  2. Products with missing/damaged tags or packaging
  3. Free gifts or promotional products
  4. CLEARANCE SALE products
  5. Promotional products provided to colleges
  6. Products specifically marked non-returnable/non-exchangeable

⚠️ Important Notes

  1. Only one return/exchange request per order is allowed.
  2. Incorrect, damaged or defective products must be reported within 48 hours of delivery, with clear photos/videos.
  3. We recommend recording an unboxing video for damage, missing or incorrect-item claims.
  4. Failed pickups due to customer unavailability may require another pickup attempt.
  5. Orders returned due to an incorrect address, refusal, or repeated delivery failure may attract additional shipping charges.
  6. KLOSAT reserves the right to reject requests involving misuse, repeated return abuse or violation of this policy.

By placing an order, you agree to KLOSAT's Return & Exchange Policy.